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Terms & Conditions
✖

(1) Introduction

These terms and conditions govern your use of Perfume-Click.co.uk; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

(2) Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

(3) Licence to use website

You may view, download for caching purposes only, and print pages from the website, provided that:

(a) You must not republish material from Perfume-Click.co.uk (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;

(b) You must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;

(c) You must not edit or otherwise modify any material on the website.

(4) Limitations of liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

(5) Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

(6) Entire agreement

These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(7) Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

(8) Our contact details

The full name of our company is Perfume Click Ltd and our address is Unit 22, Guinness Road Trading Estate, Guinness Road, Manchester, M17 1SB. Our company registration number is 6784155.

(9) Product Images

We make every effort to ensure our product photography is accurate, but all images are for illustration purposes only. Sometimes the packaging may have changed since the photo was taken, or the photography may be of a different size of the same product. Please read the product description carefully to ensure you are ordering the correct item.

Returns

We hope that you are completely satisfied with your purchase and we will try to resolve any problems that you may have. If, however, you are in any way unhappy with your purchase we will promptly exchange the item, issue a credit or refund you.

Terms and Conditions of return

  1. Customers have the right to return their order within 28 days of purchase. Where the customer exercises their right to cancel an order after processing, the products must be returned unopened and unused in order to obtain a refund of the product cost. The customer must contact Perfume Click in order to confirm the return of any product.
  2. We request that products are returned in their original packaging.
  3. All returned products will be refunded or exchanged provided they have not been used or damaged. Return postage cost may be covered with a free returns label sent to the customer. If goods received are unwanted, incorrect, faulty or damaged upon receipt you must then contact us to receive a free returns label. Evidence will be required to support a claim.
  4. Any returned items must be received within 28 days of purchase to qualify for a refund or replacement. Any items damaged during return due to insufficient packaging may only receive a part refund at Perfume-Click.co.uk's discretion.
  5. If your item has not been received we need to be advised of this within 28 day of despatch, so we can raise an investigation. If the 28 days have passed, no claim can be accepted.
  6. In the rare event of a customer receiving an incorrect or damaged item, Perfume-Click.co.uk will provide the customer with a free returns label and, upon receipt of the returned item, provide the customer with a refund or a replacement.
  7. Orders returned 'Not Called For' by Royal Mail or our courier will be refunded the cost of products only. Customers will be notified and the order will be cancelled. If they still require the item the customer will need to reorder.
  8. If your order is eligible for free delivery and you return the products, through no fault of Perfume Click Ltd, you will be liable for the original postage costs of £2.95

Gift Voucher Terms & Conditions

  1. Gift vouchers can only be redeemed against products shown on the Perfume Click website (www.perfume-click.co.uk)
  2. Gift vouchers should be treated like cash. They cannot be replaced if lost or stolen.
  3. This gift voucher cannot be exchanged for cash & is non-returnable or transferable.
  4. This gift voucher may be used for any products of a lower or equal price than the face value on this voucher. If the purchase exceeds the value of the voucher a payment will need to be made to complete the purchase. Any remaining credit can be used on multiple purchases.
  5. The voucher is a unique code; please do not disclose this code to anyone, any misuse of the code will be the responsibility of the purchaser.
  6. Voucher codes are valid 12 months from date of purchase.
  7. Voucher code values can be obtained by entering the code on the website www.perfume-click.co.uk at checkout.
  8. We reserve the right to change the Terms and Conditions at any time.

Klarna Payments

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Please see contact us page for more details.

Privacy Policy
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We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Perfume Click Ltd. collects data in various ways to improve our service. We may also provide users that have clearly consented to this with personalised content through email marketing or the website itself. In this section we will outline the ways in which we may collect and make use of your data.

1. Who Are We?

Perfume Click Ltd. is an ecommerce company based in the United Kingdom. We have been selling fragrance & beauty products online since 2009.

2. What Information Do We Collect?

We may collect, store and use the following kinds of data. Please see below for more information about what data we may collect and when this is done.

(a) Information about your visits to and use of perfume-click.co.uk;

(b) Information about any transactions carried out between you and us on or in relation to perfume-click.co.uk, including information relating to any purchases you make of our goods or services;

(c) Information that you provide to us for the purpose of registering a user account with us and/or subscribing to perfume-click.co.uk email notifications.

(a) When Visiting Our Website:

Perfume Click collects some details on site usage in order to improve our service, user experience and to inform data and analysis regarding how the website is accessed and used.

We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes.

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites.

While your IP address may be recorded in order to deduce your approximate location in order to provide the correct service, we do not collect or record other personal information from visiting users unless this is manually entered by the user themselves through the checkout process or by signing up to receive email marketing. Any other information is only used to acquire an overview and insight into how our site is used and is not used to profile individual users.

(b) When You Have Made or Attempted To Make An Order

The obligatory fields in the checkout sections are required in order to facilitate the purchase and delivery of your order, fulfilling the contract agreed to as part of the completed order process, in accordance with GDPR 6.1. We pass relevant data such as your address and telephone number to our couriers so that they can deliver your order and confirm delivery via text message. This information is only used for the purpose of fulfilling delivery.

Perfume Click requests the following details to be entered when you attempt to make an order:

Email Address:

We need your email address so that we can send order and delivery confirmations and to let you know if there are any issues with your purchase. We will not send marketing emails to you unless you agree to this below.

Name:

We ask for your name as this is required by our courier to deliver your order.

Telephone:

We ask for your telephone number so we can contact you if there any issues with your order. For some couriers, a confirmation of delivery may be sent to the number given.

Full Address:

This information is required to deliver your order. If you are paying by card or invoice we also need this information in order to confirm the payment.

Country:

This information is required to deliver your order.

Sensitive information such as email addresses, telephone numbers, home or work addresses and your full name is not publicly available on the site. Our checkout process is encrypted to ensure your details are protected. Unless you have explicitly consented to receive marketing to your email address, we will not send advertising materials to you using of these details or other methods of contact.

Any payment information entered is processed by trusted third parties who are in turn compliant with current data legislation. Information like card details, PayPal account information and other data which may be used for payment is not stored by our system and is not accessible by ourselves at any time. We only retain information on the amount paid, the service used to complete payment and the reference for the payment. Unless you have consented to use of your data for personalisation purposes this information is only used to fulfil our contract with you and to address any issue that might arise with your purchase.

(c) When Registering A User Account or Signing Up For Email Marketing:

You may register a user account without having completed an order. When registering for a user account we record the following details. This information is only used for contacting you regarding any issue or changes to do with your user account. Unless you have provided separate consent for this, we will not use these details to send you marketing materials of any kind.

First Name

Last Name

Telephone Number

Email Address

Password

When you have signed up for email marketing – either through our site or by opting in during the checkout process, we will record your email address. This is the only email address that will be used to send marketing materials to you. If you have agreed to this other data regarding your purchases may be used to send you personalised, targeted email campaigns.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(1) To the extent that we are required to do so by law;

(2) In connection with any legal proceedings or prospective legal proceedings;

(3) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(4) To the purchaser or seller (or prospective purchaser or seller) of any business or asset which we are (or are contemplating) selling or purchasing.

3. How Do We Use Your Data?

In addition to the uses identified elsewhere in this privacy policy, we may use your information to:

- Process orders you have submitted.

- Deliver your order in cooperation with our couriers, send you order and delivery confirmations and contact you if there are any issues with your purchase.

- Improve our site through anonymous analysis of user behaviours.

- Improve your browsing experience by personalising the website.

- Seek feedback on the services we provide. This may be done through third parties such as Trustpilot.

- Send you targeted email communications if you have requested this, and track your interactions with these emails such as when you open the email or click a link to our website.

- Handle entries to a competition.

- Provide other companies with statistical information about our users – but this information will not be used to identify any individual user.

As described above, data may be used for analysis of site behaviour and usage. If you have consented to this at checkout or by manually signing up we may also use data you have provided to send you targeted, automated messages informed by the products you have purchased or browsed. We may use your purchase data, including the items bought and the amount spent, to personalise email marketing offers. We will never use your unique payment details for marketing purposes.

If consented to at checkout we may also use your purchase data, including the items bought and the amount spent, to personalise offers on the website for you. This is only done in order to provide a more customised service in accordance with your interests.

We will never sell or rent your data to third parties. However, we may pass some information to our third party providers or associated companies for the provision of services on our behalf, or to collect feedback about the service we have provided to you. When we use third party service providers we only disclose the information needed to deliver the service in question.

Our [website/app] uses cookies/advertising IDs for the purpose of advertising through Criteo’s network. This enables us to show our advertisements to visitors who are interested in our products on partner websites and apps. Re-targeting technologies use your cookies or advertising IDs and display advertisements based on your past browsing behaviour. To read more and/or oppose to their services, please refer to their privacy policy. Criteo’s privacy policy is at: http://www.criteo.com/privacy/.

We use Trustpilot to collect user reviews of our website and service. If we send you an invitation for a user review we will only give Trustpilot access to your email, name and order number for verification purposes.

As described above, this website uses Google Analytics to improve our service and collects visitor information for this purpose through the use of cookies. This information is anonymous and is only used for analysis and service improvement purposes. By continuing to use this website you agree for your information to be used in this way unless otherwise requested. Our website also uses Google Adsense to integrate and inform advertisements from Google on various platforms. These ads may be based on your browsing habits, but this information is only stored by Google and is not shared with other users or parties. To read more and to opt-out of these services, please contact us or refer to Google’s privacy policy at: https://policies.google.com

Even if you have not consented to receive email marketing materials from us you may still be contacted by our customer service department through the email address or phone number that you have provided. We will not contact you unless there is an urgent issue with your purchase, such as a failed delivery or a problem with your payment. These emails will be strictly service-based and will not contain any advertising.

4. How Do We Protect Your Information?

It’s important to us that we keep your information safe. Any sensitive information is encrypted and all interactions on our site occur under a 256 bit encrypted SSL connection verified by COMODO CA Ltd. However, any information sent over the internet can be compromised and when you transmit information to us, you do so at your own risk. We ask that you keep the password to any user accounts that you may have registered with us confidential.

5. Your Rights & Our Data Controller Information

Perfume Click collects and processes personal data both as a processor and controller as defined in the General Data Protection Regulation (GDPR).

It’s important to us that you have a say in the data we collect. You may contact us at any time to:

- Withdraw consent you have given to receive email marketing, personalised services or to the data policy as a whole.

- Request access to any data which Perfume Click has collected about you.

- Modify any data which Perfume Click has collected about you.

- Request that any data Perfume Click has about you should be deleted.

- Request that your data will not be collected. Please note that we will be unable to post any order without the necessary personal information required for delivery, such as your full address, name and a means of contact.

- Request that your data is not used for analysis, research, automated decision-making or direct marketing.

We believe it should be easy for you to overview and control how we use your data. We endeavour to carry out any of the actions described above within 1 month or less upon request. However, we may need to store certain data for up to 6 months due to tax and fraud prevention purposes. If this interferes with the standards above in any way we will contact you to find a solution. For any questions regarding our collection and storage of data, please contact us at:

Email: data@perfume-click.co.uk

Telephone: 0330 380 1017 (Mon-Fri, 10am-4pm)

Unit 22, Guinness Road Trading Estate

Trafford Park, Manchester

M17 1SB, United Kingdom

6. Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

Multi-Item Discount
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Whenever you shop at Perfume Click you get £1 off for every item you add to your order after the first.

You get the discount even if you buy two different products, and there’s no upper limit to how much money off you can get. This means that you can save plenty of money on bigger orders.

As an example, an order of 10 products will give you a discount of £9, and this discount can of course be combined with other offers and discounts as you please. Please note that you need to order the products all at the same time to be eligible for the discount.

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