2. What Information Do We Collect?
We may collect, store and use the following kinds of data. Please see below for more
information
about what data we may collect and when this is done.
(a) Information about your visits to and use of perfume-click.co.uk;
(b) Information about any transactions carried out between you and us on or
in relation to perfume-click.co.uk, including information relating to any purchases you make
of our
goods or services;
(c) Information that you provide to us for the purpose of registering a
user account with us and/or subscribing to perfume-click.co.uk email notifications.
(a) When Visiting Our Website:
Perfume Click collects some details on site usage in order to improve our service, user
experience
and to inform data and analysis regarding how the website is accessed and used.
We may collect information about your computer and your visits to this website such as your
IP
address, geographical location, browser type, referral source, length of visit and number of
page
views. We may use this information in the administration of this website, to improve the
website’s
usability, and for marketing purposes.
We use cookies on this website. A cookie is a text file sent by a web server to a web
browser,
and
stored by the browser. The text file is then sent back to the server each time the browser
requests
a page from the server. This enables the web server to identify and track the web
browser.
We may send a cookie which may be stored on by your browser on your computer’s hard drive. We
may
use
the information we obtain from the cookie in the administration of this website, to improve
the
website’s usability and for marketing purposes. We may also use that information to
recognise
your
computer when you visit our website, and to personalise our website for you.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you
can
refuse all cookie by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block
all
cookies” using the sliding selector.) This will, however, have a negative impact upon the
usability
of many websites.
While your IP address may be recorded in order to deduce your approximate location in order
to
provide the correct service, we do not collect or record other personal information from
visiting
users unless this is manually entered by the user themselves through the checkout process or
by
signing up to receive email marketing. Any other information is only used to acquire an
overview
and
insight into how our site is used and is not used to profile individual users.
(b) When You Have Made or Attempted To Make An Order
The obligatory fields in the checkout sections are required in order to facilitate the
purchase
and
delivery of your order, fulfilling the contract agreed to as part of the completed order
process, in
accordance with GDPR 6.1. We pass relevant data such as your address and telephone number to
our
couriers so that they can deliver your order and confirm delivery via text message. This
information
is only used for the purpose of fulfilling delivery.
Perfume Click requests the following details to be entered when you attempt to make an
order:
Email Address:
We need your email address so that we can send order and delivery confirmations and to let
you
know
if there are any issues with your purchase. We will not send marketing emails to you unless
you
agree to this below.
Name:
We ask for your name as this is required by our courier to deliver your order.
Telephone:
We ask for your telephone number so we can contact you if there any issues with your order.
For
some
couriers, a confirmation of delivery may be sent to the number given.
Full Address:
This information is required to deliver your order. If you are paying by card or invoice we
also
need
this information in order to confirm the payment.
Country:
This information is required to deliver your order.
Sensitive information such as email addresses, telephone numbers, home or work addresses and
your
full name is not publicly available on the site. Our checkout process is encrypted to ensure
your
details are protected. Unless you have explicitly consented to receive marketing to your
email
address, we will not send advertising materials to you using of these details or other
methods
of
contact.
Any payment information entered is processed by trusted third parties who are in turn
compliant
with
current data legislation. Information like card details, PayPal account information and
other
data
which may be used for payment is not stored by our system and is not accessible by ourselves
at
any
time. We only retain information on the amount paid, the service used to complete payment
and
the
reference for the payment. Unless you have consented to use of your data for personalisation
purposes this information is only used to fulfil our contract with you and to address any
issue
that
might arise with your purchase.
(c) When Registering A User Account or Signing Up For Email Marketing:
You may register a user account without having completed an order. When registering for a
user
account we record the following details. This information is only used for contacting you
regarding
any issue or changes to do with your user account. Unless you have provided separate consent
for
this, we will not use these details to send you marketing materials of any kind.
First Name
Last Name
Telephone Number
Email Address
Password
When you have signed up for email marketing – either through our site or by opting in during
the
checkout process, we will record your email address. This is the only email address that
will be
used to send marketing materials to you. If you have agreed to this other data regarding
your
purchases may be used to send you personalised, targeted email campaigns.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere in
this
privacy policy, we may disclose information about you:
(1) To the extent that we are required to do so by law;
(2) In connection with any legal proceedings or prospective legal
proceedings;
(3) In order to establish, exercise or defend our legal rights (including
providing information to others for the purposes of fraud prevention and reducing credit
risk);
(4) To the purchaser or seller (or prospective purchaser or seller) of any
business or asset which we are (or are contemplating) selling or purchasing.
3. How Do We Use Your Data?
In addition to the uses identified elsewhere in this privacy policy, we may use your
information
to:
- Process orders you have submitted.
- Deliver your order in cooperation with our couriers, send you order and
delivery confirmations and contact you if there are any issues with your purchase.
- Improve our site through anonymous analysis of user behaviours.
- Improve your browsing experience by personalising the website.
- Seek feedback on the services we provide. This may be done through third
parties such as Trustpilot.
- Send you targeted email communications if you have requested this, and track your interactions with these emails such as when you open the email or click a link to our website.
- Handle entries to a competition.
- Provide other companies with statistical information about our users –
but this information will not be used to identify any individual user.
As described above, data may be used for analysis of site behaviour and usage. If you have
consented
to this at checkout or by manually signing up we may also use data you have provided to send
you
targeted, automated messages informed by the products you have purchased or browsed. We may
use
your
purchase data, including the items bought and the amount spent, to personalise email
marketing
offers. We will never use your unique payment details for marketing purposes.
If consented to at checkout we may also use your purchase data, including the items bought
and
the
amount spent, to personalise offers on the website for you. This is only done in order to
provide a
more customised service in accordance with your interests.
We will never sell or rent your data to third parties. However, we may pass some information
to
our
third party providers or associated companies for the provision of services on our behalf,
or to
collect feedback about the service we have provided to you. When we use third party service
providers we only disclose the information needed to deliver the service in question.
Our [website/app] uses cookies/advertising IDs for the purpose of advertising through
Criteo’s
network. This enables us to show our advertisements to visitors who are interested in our
products
on partner websites and apps. Re-targeting technologies use your cookies or advertising IDs
and
display advertisements based on your past browsing behaviour. To read more and/or oppose to
their
services, please refer to their privacy policy. Criteo’s privacy policy is at:
http://www.criteo.com/privacy/.
We use Trustpilot to collect user reviews of our website and service. If we send you an
invitation
for a user review we will only give Trustpilot access to your email, name and order number
for
verification purposes.
As described above, this website uses Google Analytics to improve our service and collects
visitor
information for this purpose through the use of cookies. This information is anonymous and
is
only
used for analysis and service improvement purposes. By continuing to use this website you
agree
for
your information to be used in this way unless otherwise requested. Our website also uses
Google
Adsense to integrate and inform advertisements from Google on various platforms. These ads
may
be
based on your browsing habits, but this information is only stored by Google and is not
shared
with
other users or parties. To read more and to opt-out of these services, please contact us or
refer to
Google’s privacy policy at:
https://policies.google.com
Even if you have not consented to receive email marketing materials from us you may still be
contacted by our customer service department through the email address or phone number that
you
have
provided. We will not contact you unless there is an urgent issue with your purchase, such
as a
failed delivery or a problem with your payment. These emails will be strictly service-based
and
will
not contain any advertising.
4. How Do We Protect Your Information?
It’s important to us that we keep your information safe. Any sensitive information is
encrypted
and
all interactions on our site occur under a 256 bit encrypted SSL connection verified by
COMODO
CA
Ltd. However, any information sent over the internet can be compromised and when you
transmit
information to us, you do so at your own risk. We ask that you keep the password to any user
accounts that you may have registered with us confidential.
5. Your Rights & Our Data Controller Information
Perfume Click collects and processes personal data both as a processor and controller as
defined
in
the General Data Protection Regulation (GDPR).
It’s important to us that you have a say in the data we collect. You may contact us at any
time
to:
- Withdraw consent you have given to receive email marketing, personalised
services or to the data policy as a whole.
- Request access to any data which Perfume Click has collected about
you.
- Modify any data which Perfume Click has collected about you.
- Request that any data Perfume Click has about you should be deleted.
- Request that your data will not be collected. Please note that we will
be unable to post any order without the necessary personal information required for
delivery,
such
as your full address, name and a means of contact.
- Request that your data is not used for analysis, research, automated
decision-making or direct marketing.
We believe it should be easy for you to overview and control how we use your data. We
endeavour
to
carry out any of the actions described above within 1 month or less upon request. However,
we
may
need to store certain data for up to 6 months due to tax and fraud prevention purposes. If
this
interferes with the standards above in any way we will contact you to find a solution. For
any
questions regarding our collection and storage of data, please contact us at:
Email:
data@perfume-click.co.uk
Telephone: 0330 380 1017 (Mon-Fri, 10am-4pm)
Unit 22, Guinness Road Trading Estate
Trafford Park, Manchester
M17 1SB, United Kingdom
6. Policy Amendments
We may update this privacy policy from time-to-time by posting a new version on our website.
You
should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.
