L'Occitane en Provence Haircare

2. What Information Do We Collect?

We may collect, store and use the following kinds of data. Please see below for more information about what data we may collect and when this is done.

(a) Information about your visits to and use of perfume-click.co.uk;

(b) Information about any transactions carried out between you and us on or in relation to perfume-click.co.uk, including information relating to any purchases you make of our goods or services;

(c) Information that you provide to us for the purpose of registering a user account with us and/or subscribing to perfume-click.co.uk email notifications.

(a) When Visiting Our Website:

Perfume Click collects some details on site usage in order to improve our service, user experience and to inform data and analysis regarding how the website is accessed and used.

We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes.

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites.

While your IP address may be recorded in order to deduce your approximate location in order to provide the correct service, we do not collect or record other personal information from visiting users unless this is manually entered by the user themselves through the checkout process or by signing up to receive email marketing. Any other information is only used to acquire an overview and insight into how our site is used and is not used to profile individual users.

(b) When You Have Made or Attempted To Make An Order

The obligatory fields in the checkout sections are required in order to facilitate the purchase and delivery of your order, fulfilling the contract agreed to as part of the completed order process, in accordance with GDPR 6.1. We pass relevant data such as your address and telephone number to our couriers so that they can deliver your order and confirm delivery via text message. This information is only used for the purpose of fulfilling delivery.

Perfume Click requests the following details to be entered when you attempt to make an order:

Email Address:

We need your email address so that we can send order and delivery confirmations and to let you know if there are any issues with your purchase. We will not send marketing emails to you unless you agree to this below.

Name:

We ask for your name as this is required by our courier to deliver your order.

Telephone:

We ask for your telephone number so we can contact you if there any issues with your order. For some couriers, a confirmation of delivery may be sent to the number given.

Full Address:

This information is required to deliver your order. If you are paying by card or invoice we also need this information in order to confirm the payment.

Country:

This information is required to deliver your order.

Sensitive information such as email addresses, telephone numbers, home or work addresses and your full name is not publicly available on the site. Our checkout process is encrypted to ensure your details are protected. Unless you have explicitly consented to receive marketing to your email address, we will not send advertising materials to you using of these details or other methods of contact.

Any payment information entered is processed by trusted third parties who are in turn compliant with current data legislation. Information like card details, PayPal account information and other data which may be used for payment is not stored by our system and is not accessible by ourselves at any time. We only retain information on the amount paid, the service used to complete payment and the reference for the payment. Unless you have consented to use of your data for personalisation purposes this information is only used to fulfil our contract with you and to address any issue that might arise with your purchase.

(c) When Registering A User Account or Signing Up For Email Marketing:

You may register a user account without having completed an order. When registering for a user account we record the following details. This information is only used for contacting you regarding any issue or changes to do with your user account. Unless you have provided separate consent for this, we will not use these details to send you marketing materials of any kind.

First Name

Last Name

Telephone Number

Email Address

Password

When you have signed up for email marketing – either through our site or by opting in during the checkout process, we will record your email address. This is the only email address that will be used to send marketing materials to you. If you have agreed to this other data regarding your purchases may be used to send you personalised, targeted email campaigns.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(1) To the extent that we are required to do so by law;

(2) In connection with any legal proceedings or prospective legal proceedings;

(3) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(4) To the purchaser or seller (or prospective purchaser or seller) of any business or asset which we are (or are contemplating) selling or purchasing.

3. How Do We Use Your Data?

In addition to the uses identified elsewhere in this privacy policy, we may use your information to:

- Process orders you have submitted.

- Deliver your order in cooperation with our couriers, send you order and delivery confirmations and contact you if there are any issues with your purchase.

- Improve our site through anonymous analysis of user behaviours.

- Improve your browsing experience by personalising the website.

- Seek feedback on the services we provide. This may be done through third parties such as Trustpilot.

- Send you targeted email communications if you have requested this, and track your interactions with these emails such as when you open the email or click a link to our website.

- Handle entries to a competition.

- Provide other companies with statistical information about our users – but this information will not be used to identify any individual user.

As described above, data may be used for analysis of site behaviour and usage. If you have consented to this at checkout or by manually signing up we may also use data you have provided to send you targeted, automated messages informed by the products you have purchased or browsed. We may use your purchase data, including the items bought and the amount spent, to personalise email marketing offers. We will never use your unique payment details for marketing purposes.

If consented to at checkout we may also use your purchase data, including the items bought and the amount spent, to personalise offers on the website for you. This is only done in order to provide a more customised service in accordance with your interests.

We will never sell or rent your data to third parties. However, we may pass some information to our third party providers or associated companies for the provision of services on our behalf, or to collect feedback about the service we have provided to you. When we use third party service providers we only disclose the information needed to deliver the service in question.

Our [website/app] uses cookies/advertising IDs for the purpose of advertising through Criteo’s network. This enables us to show our advertisements to visitors who are interested in our products on partner websites and apps. Re-targeting technologies use your cookies or advertising IDs and display advertisements based on your past browsing behaviour. To read more and/or oppose to their services, please refer to their privacy policy. Criteo’s privacy policy is at: http://www.criteo.com/privacy/.

We use Trustpilot to collect user reviews of our website and service. If we send you an invitation for a user review we will only give Trustpilot access to your email, name and order number for verification purposes.

As described above, this website uses Google Analytics to improve our service and collects visitor information for this purpose through the use of cookies. This information is anonymous and is only used for analysis and service improvement purposes. By continuing to use this website you agree for your information to be used in this way unless otherwise requested. Our website also uses Google Adsense to integrate and inform advertisements from Google on various platforms. These ads may be based on your browsing habits, but this information is only stored by Google and is not shared with other users or parties. To read more and to opt-out of these services, please contact us or refer to Google’s privacy policy at: https://policies.google.com

Even if you have not consented to receive email marketing materials from us you may still be contacted by our customer service department through the email address or phone number that you have provided. We will not contact you unless there is an urgent issue with your purchase, such as a failed delivery or a problem with your payment. These emails will be strictly service-based and will not contain any advertising.

4. How Do We Protect Your Information?

It’s important to us that we keep your information safe. Any sensitive information is encrypted and all interactions on our site occur under a 256 bit encrypted SSL connection verified by COMODO CA Ltd. However, any information sent over the internet can be compromised and when you transmit information to us, you do so at your own risk. We ask that you keep the password to any user accounts that you may have registered with us confidential.

5. Your Rights & Our Data Controller Information

Perfume Click collects and processes personal data both as a processor and controller as defined in the General Data Protection Regulation (GDPR).

It’s important to us that you have a say in the data we collect. You may contact us at any time to:

- Withdraw consent you have given to receive email marketing, personalised services or to the data policy as a whole.

- Request access to any data which Perfume Click has collected about you.

- Modify any data which Perfume Click has collected about you.

- Request that any data Perfume Click has about you should be deleted.

- Request that your data will not be collected. Please note that we will be unable to post any order without the necessary personal information required for delivery, such as your full address, name and a means of contact.

- Request that your data is not used for analysis, research, automated decision-making or direct marketing.

We believe it should be easy for you to overview and control how we use your data. We endeavour to carry out any of the actions described above within 1 month or less upon request. However, we may need to store certain data for up to 6 months due to tax and fraud prevention purposes. If this interferes with the standards above in any way we will contact you to find a solution. For any questions regarding our collection and storage of data, please contact us at:

Email: data@perfume-click.co.uk

Telephone: 0330 380 1017 (Mon-Fri, 10am-4pm)

Unit 22, Guinness Road Trading Estate

Trafford Park, Manchester

M17 1SB, United Kingdom

6. Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.